We know moving can get hectic, and it's easy to forget to update your shipping details before your next order goes out. Here's what you need to know if this happens to you.
Why This Happens
Before every order ships, we send you two important notifications:
- Billing reminder email – Sent 48 hours before your subscription renews, giving you a heads-up on the upcoming charge and a chance to update your account (including your shipping address) before we process the order.
- Order confirmation email – Sent as soon as your order is placed, showing the exact shipping address we have on file. This is your final chance to catch any outdated info before the package leaves our warehouse.
Both of these emails are opportunities to review and correct your shipping address if you've moved. Once an order ships to the address on file at checkout, we're not able to redirect it or reroute it in transit.
Our Policy
Unfortunately, we're not able to cover the cost of orders delivered to a former address if the address wasn't updated before the order shipped. Since we provide two separate notifications (the billing reminder and the order confirmation) before your package goes out, we consider this enough time to make any necessary updates. This means we can't offer a replacement or refund in these cases.
Already Shipped to the Wrong Address?
If your order has already shipped to a former address, we recommend reaching out to the new resident or your local post office/carrier directly; they may be able to help you retrieve it or arrange a forward.
If you have any questions about updating your address details, we are happy to help. Just reach out to us at help@dailies.co or via our contact form.