If an order gets generated before you cancel your subscription, it'll process as normal since it's already in motion on our end. To catch it in time, we'd need you to reach out to us at help@dailies.co or via our contact form, so we can cancel it manually before it ships.
Before every auto-ship order, we send a billing reminder 48 hours in advance and an order confirmation on the day it processes. These notifications give you time to make changes, like skipping, pausing, or cancelling, before the order locks in.
If no changes are made within that window, the order proceeds as normal and is considered a valid purchase. Once it's processed and delivered, it's subject to our final sale policy and isn't eligible for a refund or return.
Please take note that we process and ship orders as quickly as possible, so there's a very limited window to make changes. Once an order moves into processing, we're no longer able to edit or cancel it. At that point, our fulfillment facility has already packed it and can't pull individual packages from an active shipment run.
If you need to make a change, contact us right away, and we'll do our best to help before it reaches that stage.